We want you to love your personal beauty device—and we stand by its quality. If for any reason you're not completely satisfied, you can return it within 90 days of delivery for a full refund. No hassle, no stress.
Try the device risk-free for up to 90 days.
If you're not satisfied, return it for your money back.
To qualify for the Money-Back Guarantee:
Devices must be returned within 90 days of the delivery date.
All original parts, accessories, manuals, and packaging must be included.
Devices must be clean and in hygienic condition (light use is acceptable).
We reserve the right to refuse a refund if:
The device shows signs of excessive wear, damage, or unsanitary condition.
Items are returned after 90 days without prior authorization.
The product is marked as final sale or non-returnable at the time of purchase.
Contact our support team at info@mustloveskin.com within 90 days of delivery.
We'll issue a Return Authorization and provide return instructions.
Ship the item back to us using your preferred shipping method.
Refunds will be issued to your original payment method within 5–10 business days after the return is received and inspected.
Original shipping charges (if any) are non-refundable.
Return shipping is at the customer’s expense, unless the device is defective or there was an order error.
If you experience any issues with your device after the guarantee window, please don’t hesitate to reach out to us at info@mustloveskin.com. If possible, include:
Order number and date
A brief description of the issue
Photos or video for reference
We’ll do our best to make it right, whether that means troubleshooting, offering a replacement part, or finding another fair solution.
At the end of the day, we want to honor our customers. 💖